Past Challenges

Undocumented System

System Downtime

Urgent support

A-team overcapacity

This enterprise client had a legacy product that had been maintained and supported for 5 years by one contractor. Key clients still remained on the system even though a new one had been built. Meaning support was still critical but they believed they were being overcharged. The contractor had made himself indispensable by failing to properly document how the system worked. During negotiations, he left the business. 

Using Distributed's Elastic Teams™️ Platform we set up a team in less than 24 hours and identified the extent of the overcharge. Reducing system management from 22 days a month to 3. Crucially building full system documentation from day 1 of the engagement. Signing a continuing support contract that keeps this system running for their large clients. 

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